Privacy Policy

Eddie. Pty Ltd values and respects the privacy of the people we deal with. Eddie. Pty Ltd is committed to protecting your privacy and adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

This Privacy Policy (Policy) describes how we collect, hold, use, and disclose your personal information, and how we maintain the quality and security of your personal information.

We collect personal information in order to provide various services to our clients. With consent, we may also use personal information for related purposes including providing clients with updates on our programs and services.

We do not use or disclose personal information for any purpose that is unrelated to the services we provide and that you would not reasonably expect (except with client consent). We have a duty to maintain the confidentiality of our clients’ affairs, including personal information. Our duty of confidentiality to our clients applies, except where disclosure of personal information is consented to by the client or is compelled by law.

Client personal information may be disclosed to approved third parties who are also required to comply with the Australian Privacy Principles.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

This Policy applies to personal information collected and/or held by Eddie. Pty Ltd and may be updated from time to time in line with the Australian Privacy Principles (APPS) under the Privacy Act 1988 (Cth).

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include, but is not limited to:

  • Your name
  • Your mailing address
  • Your date of birth
  • Your email address
  • Your contact phone number
  • Your employer / company name and related details

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your contact or email preference, respond to surveys and/or promotions, provide financial or credit card information, and any other information you provide while interacting with us.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

  • interact with us online, such as through our website
  • interact with us over the phone
  • interact with us in person
  • interact with us via email
  • participate in surveys, questionnaires etc
  • subscribe to our mailing list; such as our newsletter
  • apply for a position with us as an employee, contractor or volunteer.

By providing us with personal information, you consent to the supply of that information subject to the terms of this Policy.

We may receive and/or collect your personal information from third parties or through publicly available sources, for example from LinkedIn and other social media platforms. If we do receive and/or collect your personal information, we will protect it as set out in this Policy.

How do we use your personal information?

We may use your personal information for the following purposes:

  • to provide information or services that you request from us
  • to respond to your request/enquiry about our services, or to respond to a complaint
  • to deliver a more personalised experience and service offering
  • to improve the quality of the services we provide and/or offer you
  • for internal administrative purposes
  • for marketing and research purposes
  • to comply with legal and regulatory requirements
  • if otherwise permitted or required by law, or
  • for other purposes with your consent, unless you withdraw this consent.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

  • our third-party service providers (for example, our IT providers)
  • our marketing providers
  • our professional services advisors
  • our strategic partners.

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

  • you have given us your consent to disclose personal information to third parties; or we reasonably believe that:
    • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
    • the law or binding scheme can be enforced; or
  • the disclosure is required or authorised by an Australian law or court / tribunal order.

General Data Protection Regulation (GDPR) for the European Union (EU)

Eddie. Pty Ltd complies with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use, including:

  • Establishing a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
  • Only collecting your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure, in line with this Policy.
  • Processing your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
  • Process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

Your rights under the GDPR

If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Eddie. Pty Ltd complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU

Except as otherwise provided in the GDPR, you have the following rights:

  1. to be informed how your personal information is being used
  2. access to your personal information
  3. to correct your personal information if it is inaccurate or incomplete
  4. to delete your personal information (also known as "the right to be forgotten")
  5. to restrict processing of your personal information
  6. to retain and reuse your personal information for your own purposes
  7. to object to your personal information being used; and
  8. to object against automated decision making and profiling.

Please contact us at any time to exercise your rights under the GDPR at the contact details in this Policy.

We may ask you to verify your identity before acting on any such requests.

How do we protect your personal information?

Eddie. Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place reasonable security measures and procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Eddie. Pty Ltd takes reasonable steps to ensure personal information is stored securely, and where required, disposed of appropriately.

Please note: the transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Policy.

Online activity

Cookies

The Eddie. Pty Ltd website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Eddie. Pty Ltd website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses google analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

These communications may be sent in various forms, including email, SMS, and mail, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication itself or by contacting us using the details set out in the “How to contact us” section below.

Retention of personal information

Eddie. Pty Ltd will not keep your personal information for longer than we need to. When considering the appropriate retention period for personal data, we review the amount, nature and sensitivity of the data, any potential risk of harm from unauthorised use or disclosure of the personal data, the reasons for which we process and access your personal data, as well as to comply with applicable laws, for example record keeping obligations.

How to access and correct your personal information

Eddie. Pty Ltd will endeavour to keep your personal information accurate, complete, and up to date.

You may request details of the personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@eddiestudio.com.au.

Eddie. Pty Ltd reserves the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

Links to third-party sites

Eddie. Pty Ltd website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For inquiries and/or complaints about how Eddie. Pty Ltd handles, processes or manages your personal information, please contact hello@eddiestudio.com.au. Note we may require proof of your identity and full details of your request before we can process your inquiry and/or complaint.

Please allow up to 30-days for Eddie. Pty Ltd to respond to your inquiry and/or complaint. It will not always be possible to resolve an inquiry and/or complaint to everyone’s satisfaction. If you are not satisfied with Eddie. Pty Ltd’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance at hello@eddiestudio.com.au.